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They gave the service I was expecting. Just great customer service. Wet polite, prompt and had the filter I needed which was a special order. Gordon B. All members of the team were highly customer service orientate. Great to feel that your business is appreciated. I have used VOC I find the price high even with a coupon. The cost keeps rising! Nice customer service. Clearly explained what my options were. The team was professional. Paul E. Service was prompt, extras were offered with a minimum of pressure, and the experience was an improvement from my previous visit Service was prompt, extras were offered with a minimum of pressure, and the experience was an improvement from my previous visit to the same store.
Ajax B. PH Manlius. The service is fast and complete. The people are always friendly and professional. Plus, our VIOC is so close and convenient. George M. Fast efficient and friendly service. Vocal cola. Staff and management enjoyed their jobs. Fast, efficient, professional service. Great service The staff is always friendly and totally customer oriented. Very nice and did a great job changing my oil. The wait outside was long I was told it would be a ten minute wait and it was 45 minutes. Very polite and efficient and knowledgeable. The plug was stuck and they removed it quickly and efficiently!
The people in this I went to the Valvoline in Manlius, New York; however, they could not remove the plug. The gentlemen there told me to try a dealer but the very nice young lady told me to try the Dewitt, New York valvoline first. Thank God! Hopefully you can pass on my appreciation and let them know how fantastic they are! Patricia C. I was greeted promptly and told there would be a fairly long wait due to vehicles ahead of me needing NYS Inspection.
I told hi I told him that I would come back in about 1 hr. Once I returned they took care of me right away. The techs were very courteous and respectful. Great people working there. Cyndi was very professional as well as courteous and polite. Great job!! Things were fine. At my previous visit to one in Syracuse, NY they left a glove in my engine area which caused it to hit a belt At my previous visit to one in Syracuse, NY they left a glove in my engine area which caused it to hit a belt and freaked me out because it was causing an alarming sound. I had to pull over to inspect this situation.
I went again because I had a coupon. I've been to multiple Valvoline locations but this one seems to be the fastest and highest quality of service. Getting a state i Getting a state inspection was quick and comfortable which isn't always the case with other shops.
Because the workers are highly professional. Babs B. Great service and ability to return for checkups. Everyone was very professional and efficient. They are very friendly, honest and efficient. Everything was explained to me very well. Christine A. I go to Valvoline a few times a year and it is always over the top fast efficient friendly service-very reasonable prices..
I can Everything was fine no issue Cyndy S. Every Valvoline in the Syracuse region that I have visited have been competent, courteous and a pleasure to do business with. I always recommend. Very nice staff and are always knowledgeable and quick! Staff is always explaining procedures respectfully and completely. The service was quick and the personnel were great. Anne O. When I arrived, the rep. I didn't get into the service center for 40 minutes. I would not have waited if I had known this, but as I waited, more cars lined up behind me and I couldn't leave.
The prices seem to keep going up for the same service. I'm happy with the service and the people are great, but the prices coul I'm happy with the service and the people are great, but the prices could be better, and should be. Kim V. The knowledgeable staff. Thanh H. Wendy C. I came in for a routine oil change for my Legacy. While speaking with the representative, we determined that my battery or While speaking with the representative, we determined that my battery original for this vehicle may need replacing. The staff rechecked the battery voltage and we agreed to change the battery as the voltage was low.
The type of battery needed was not in stock but the professional staff at this Valvoline secured a battery for me, which was delivered to the location and my old battery was replaced within 90 minutes from when I first entered the oil change bay. I was very pleased with the service I received. Fast and easy oil change.
Jeff C. Good service, not pressured to buy extra services, knowledgeable staff. They were fast and knowledgeable. All the staff was prompt and met my expectations. Sara H. They also checked and corrected my tire pressure and let me know that I had two nails in my tires. All of this was done in less than 7 minutes! Also, I needed to take a phone call from my dads nurse in the hospital and the representative was very accommodating Car maintenance is something I often put off because of the inconvenience but Valvoline makes it as easy, quick and pleasant as possible.
Representatives are always efficient, professional and kind. The service is very expensive. I could do it at the dealership cheaper. Peter p. Rhonda W. The staff were very knowledgable, very efficient, and communicated very well amongst each other in order to keep the service flo The staff were very knowledgable, very efficient, and communicated very well amongst each other in order to keep the service flowing smoothly. Great service. No complaints.
Marie V. Friendly staff, seemed very knowledgeable No waitingService completed in short amount of timeNo pressureAll parts needed were re Friendly staff, seemed very knowledgeable No waitingService completed in short amount of timeNo pressureAll parts needed were readily available. Samra W. The girl with Pink hair felt the need to sing song all the offerings that came up on the computer screen. She felt annoyed that she had to go down the line of offerings. The air filter and rear wiper came up to be replaced.
She tossed the airfiter ontop of the engine with an attitude. I have had other reps in the past understand and was much kinder when I refused. Everyone was courteous and friendly and did not try and pressure me which would be a complete turn off. I am always greeted warmly and confidently. Christine took care of me and did a wonderful job. The other attendants who took car The other attendants who took carte of me were excellent as well.
Joe May. Straight forward professional service at a fair price. Greeted immediately and my tires were filled very quickly. My sensor had come on that my tire was low on air. They took care of They took care of all four much to my surprise and satisfaction! Susan R. The ladies were very friendly and knowledgeable. Mike B. I was greeted and helped by Cynthia Kennedy. She helped to look up recent services performed on my vehicle via Carfax.
She was k She was knowledgeable, friendly, and recommended several services for my newly purchased vehicle. I was SO impressed with her service that I asked if I could give feedback and mention her by name. Marie K. They would not honor the coupon for my battery replacement. Also, I wa Also, I was told to come back for the warranty for the new battery. I had this service done visiting my parents during the Thanksgiving weekend and I live more than an hour away from the Valvoline Service center.
Pat D. Very quick, efficient, and courteous service. General professionalism and friendliness. No pressure. It did take a long time to get my receipt and get out the door though. Also a little more communication about what exactly was done besides the oil change would be good e. Overall though I was impressed. New York. Nothing they did wrong, it was very busy they had a full day and none of the wait could have been changed!
They did not know wh They did not know where my battery was it took one hour and a half to change it. I am irritated about the state inspection my car shows failed due to a Egr valve so I cannot get tags to try to stay legalgor anew relocation. Derek S. Extremely welcoming technicians. In addition, highly attentive to my questions. Love this place! My wife brought in vehicle with only request of an oil change. Staff tried to up sell other various services that were not reque Staff tried to up sell other various services that were not requested or needed.
Additionally charged an extra oil fee. To best knowledge the vehicle has never needed extra oil. So why this visit??? Jeep Girl. I stop at all different Valvolines. I really liked this one. I won I wont go to Fayetteville again. That store should learn from this one. They were ok and did there job. Hooked up with Groupon and thought I would get a better price for a full synthetic oil change. Well I didn't see that the deal Well I didn't see that the deal was with cSynthetic blend.
The last time I had that the results was horrid on my van. Well she modified the price with my Groupon deal and it ended up being more expensive than the local garage. Not happy and won't be back Heather C. The wait to get inside was not long at all and we were greeted as soon as we pulled around. Topside started services outside whi Topside started services outside which is nice because it saves time. However the csr did not follow procedure.
As soon as we pulled inside she did not greet us and just asked for milage. She confirmed conventional oil. She showed us the engine air filter and never asked about the cabin air filter. She asked if we would like the other services presented then walked away to topside another vehicle. Heather S. I thought that the price was very high for the service being performed. Marc C.
The customer service was amazing and everyone went above and beyond to be helpful and really make feel like I wanted to come bac The customer service was amazing and everyone went above and beyond to be helpful and really make feel like I wanted to come back and recommend valve to others. Thank you. Nan D. I came in for a burned our headlight and the staff at the Manlius store didn't have the right bulb in stock. They promptly found They promptly found the right bulb at a Valvoline near by and sent a staff member to go get it.
I was thrilled that they did that for me rather than telling me to go to another location. They were efficient and extremely accommodating. Helen S T. Everyone was exceptionally professional and very courteous!! I always enjoy any Vavoline I attend. I like that they now supply you with a recommendation list, so that I know what needs to be done to my car and can do it in my own time. Buffalo Billy. When they rolled out a machine and said they would start setting up I wondered if I was in for a long wait ,but they communicate When they rolled out a machine and said they would start setting up I wondered if I was in for a long wait ,but they communicated it taken 10 minutes longer than the oil change.
Seem to be a little confusion. Seemed workers were not specific to task. Sparky G. The staff was very friendly and attentive to the needs of my car. Quick professional service. James R. The Assistant Manager Ben took great care of me while I was in for my oil change. I love the cameras with a view of my car. Very impressed Manlius Valvoline crew, very impressed. Mary T. For all of the reasons I just stated in the survey. The staff was excellent. Very helpful and kind. They also provided me with a list of things to consider getting worked on based Joanne J.
The young lady asked if she could check the cabin filter. I said yes. She pulled it out and it was filthy. She changed it out an She changed it out and the whole van smells fresh and clean. I never knew it was there. There were no problems or delays. Am a regular customer and just went in due to low tire pressure. I ask questions ,about what type of oil the manual offers and the technician was able to excess the oils weight and the number o I ask questions ,about what type of oil the manual offers and the technician was able to excess the oils weight and the number of quarts it's supposed to take.
I trust them. I only remember the name of the man who helped me, I only remember the name of the man who helped me, Ben. John W. I normally use my Kia dealership for routine maintenance but I was due for an oil change before I was ready to mount my winter t I normally use my Kia dealership for routine maintenance but I was due for an oil change before I was ready to mount my winter tires and NY State Inspection due in Nov.
Everything about the service was fine except the price was more than double what I pay for an OLF with safety check at the Kia dealer. I have been using VOIC for years and don't plan on changing!!! I can't imagine taking my car anywhere else - and besides they send me the best discount coupons that really help someone like me living on Social Security only - helps me manage my limited income without compromising on the correct service.
I will never take my car anywhere else. Great service - very friendly, knowledgeable, fast and efficient. Long time customer. I've been to many different Valvolines countless amount of times, this location has impressed me so much lately. I was in and ou I was in and out in less than 10 minutes.
All of the managers there always thank me for coming and make sure my expectations are met.
Mirandia was very friendly and knowledgeable. The entire team smiled, thanked me for coming and wished me a good day! The Manlius Valvoline is outstanding and they deliver high-class service! Highly recommend! Great customer service. Knowledgeable staff. Lori V. Friendly and fast. Lori Lea. There were three cars in stalls, three outside I was car four! Outside of cars in stalls already. They did great they were ver Always professional staff.
Had trouble getting an older car to pass inspection and had to bring it back several times. Staff was great in all regards. Matt T. I just think that the price point is high. Otherwise I'm totally satisfied. The coupon helps decrease the price a bit, but it' The coupon helps decrease the price a bit, but it's still high.
The convenience of the location across the street from my gym, so I just leave the car and go work out is the only reason I return. I was told it would be couple of minute wait before going inside. It was over 45 minutes. I would have come back at a different I would have come back at a different time.
Would have left this time, but there were cars behind me. I love the professionalism shown and how wonderful everyone is. Dave M. Just a nice experience and my girlfriend was happy to see it almost entirely staffed by women. Karen D. The service was excellent and done quickly. I was told when I pulled up that it would be about a 20 minute wait - it was an hour and 20 min - I was late getting back to wor I was told when I pulled up that it would be about a 20 minute wait - it was an hour and 20 min - I was late getting back to work on my lunch hour.
This was frustrating. Green hornet. No special reason just overla good experience. The staff was friendly, articulate, efficient and very enjoyable to work with. Brooklyn visitor.
The Maine man who died, came back to life and then vanished for good
The staff was very friendly and knowledgeable. They went out of their way to inform me and were very congenial.
Thel Eonard. I was probably the last client of the night for the crew. Being in the service industry it can be very difficult to get high qua Being in the service industry it can be very difficult to get high quality service as everyone just wants to go home. Jack treated me like I was the first customer of the day - just cheerful, update and helpful. The whole crew treated me like gold and really made my night I had a very long stressful day. I usually use the Valvoline station on East Erie Blvd.
I am familiar with the staff as they are with me. I believe they are a four bay station, whereas the Manlius, NY station is only two which is probably why I waited so long. Eventually when someone came out and directed myself and another customer to which bay to eventually pull into, the other customer who was not waiting as long as I got in and out before me.
Appropriate customer service protocol was ignored or overlooked on this occasion. Being part of the service industry, the Manlius, NY Valvoline needs to re-examine how they approach issues like this, because I have never been overlooked and passed up by another customer by the staff at the East Erie Blvd station. I will probably just continue to stay with that station from now on to be honest. Michele C. Super quick, no pressure to upsell! They are always so courteous and genuine, and the service is quick.
Fast service. Vehicle inspected at the same time. I stopped to have my oil topped off because my oil light was on. They had previously told me to stop any time between oil change They had previously told me to stop any time between oil changes to get it topped off. However, once there I was told because I had driven over miles since the last change my car only needs oil change every miles that I could not get it topped off. They could add oil that I would have to pay for which was pretty pricey so I just had them do the oil change even though I wasn't due for one yet.
So I wasn't that satisfied with that part of the visit. I asked if they did inspections and they said yes so had that service performed as well.
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Overall staff very friendly, professional. I almost always use this particular location for my oil changes. Kim G. The attendant went over recommendations without pressuring me. The service was prompt and thorough. All the young men there were just excellent and friendly. Frank l. Josie S. As stated staff was friendly, efficient, and knowledgeable. Yvonne S. I have always found the service at Valvoline in Manlius, NY to be splendid. Staff is courteous, congenial, knowledgable, caring, Staff is courteous, congenial, knowledgable, caring, thorough, helpful.
They get the work done swiftly, but do not cut corners. They always make me feel welcome there. I had a problem with the New York State inspection your people are very courteous and printed out the requirements to clarify I had a problem with the New York State inspection your people are very courteous and printed out the requirements to clarify and then helped resolve the problem.
Everyone was so nice friendly and courteous. My friend sitting in the car even said they are so nice here I should come here. They were efficient and quick. I've been going to valvoline for my oil changes for the last couple of years and it's nice to feel like I'm getting more than an I've been going to valvoline for my oil changes for the last couple of years and it's nice to feel like I'm getting more than an oil change at a moment's notice.
I don't always have the time to make appointments for oil changes and it's nice to be able to do it on the go. I was highly satisfied ,very polite and good technician! Excellent and friendly service technicians. Karen M.